1. General
Disc-Tools Premium is a digital service. By purchasing a subscription or gift, you agree to this refund policy. All payments are processed by Stripe — we do not directly handle payments or refunds. There are no refunds for any purchase unless required by applicable law.
2. Subscriptions (self-purchase)
You may cancel your subscription at any time via your Stripe customer portal. After cancellation, Premium access continues until the end of the current paid billing period. No refunds are issued — not for partial months, not for full months, regardless of whether you use the service or not. This policy prevents abuse where someone purchases Premium, uses all features, then requests a refund.
The only exception is if you were incorrectly charged due to a technical error on our side (e.g. duplicate charge). In that case, contact us at [email protected] within 14 days. Any processing and refund fees charged by Stripe will be deducted from the refund amount and retained by us.
3. Gift purchases
Gift purchases are one-time, non-refundable transactions. By purchasing a gift, you confirm that the recipient Discord ID is correct. We are not responsible for:
- Incorrect, mistyped or invalid Discord user IDs
- Recipient not being on the Discord server (the role cannot be assigned, but the subscription remains active)
- Recipient already having Premium (the gift stacks — the duration is extended)
4. Fraud attempts
In cases of suspected fraud, chargebacks or disputed transactions, we reserve the right to permanently block the involved Discord user and Discord ID from any future purchases. Any refund issued under such circumstances will have all processing and refund fees deducted and retained by us.
5. Chargebacks
If a chargeback is filed with the payment provider, the corresponding Premium subscription or gift will be revoked immediately and the user will be blocked from future purchases. Chargeback fees will be charged back to the customer.
6. Service discontinuation
If the Disc-Tools Premium service is permanently discontinued, affected subscribers will not be charged after the discontinuation date. No refunds will be issued for unused portions of active billing periods.
7. Contact
For questions, email [email protected]. Refund requests will be denied unless required by law.
Last updated: 10 July 2026